User Terms and Conditions



Deep Healthcare Services Limited Mobile Application

Effective Date: 04/02/2025
Last Updated: 04/02/2025

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE DEEP HEALTHCARE SERVICES LIMITED MOBILE APPLICATION. BY REGISTERING ON THE APPLICATION, YOU AGREE TO BE BOUND BY THESE TERMS.


  1. Introduction

1.1. These Terms and Conditions ("Terms") govern the use of the Deep Healthcare Services Limited ("Deep Healthcare," "we," "our," or "us") mobile application ("App") by all registered healthcare professionals ("Users," "you," or "your").

1.2. By using the App, you confirm that you are a healthcare professional, eligible to work in the United Kingdom, and agree to comply with these Terms.

1.3. These Terms incorporate our Privacy Policy, which details how we process and store personal data.


  1. Services Provided via the App

2.1. The App enables Users to:

  • Register as a healthcare professional with Deep Healthcare Services Limited.
  • Submit personal details and upload compliance documents (e.g., certifications, right-to-work documents, training records, and professional credentials).
  • Update their profiles, availability, and preferences.
  • View and apply for available shifts with Deep Healthcare and its affiliated partners.
  • Submit timesheets and manage shift-related documentation.

2.2. Deep Healthcare reserves the right to verify all uploaded documents and decline registration if compliance requirements are not met.


  1. User Obligations

3.1. You agree to provide accurate, complete, and truthful information when registering and updating your profile.

3.2. You are responsible for ensuring that all compliance documents remain valid and up to date.

3.3. You must not:

  • Share or misuse your login credentials.
  • Provide false or misleading information.
  • Use the App for unauthorized or fraudulent purposes.

3.4. Deep Healthcare reserves the right to suspend or terminate your access to the App if you fail to meet compliance standards or violate these Terms.


  1. Data Sharing and Compliance

4.1. As part of shift fulfillment, Deep Healthcare collaborates with third-party healthcare staffing companies and Vendor Management Companies (VMS).

4.2. By using the App, you agree that your personal details, compliance documents, and work history may be shared with our partner organizations to facilitate shift placements.

4.3. Your documents (e.g., pictures, PDFs, Microsoft Word files) may be uploaded to VMS platforms to confirm compliance with regulatory requirements.

4.4. Deep Healthcare ensures that all data shared with third parties is handled securely and in compliance with UK Data Protection Laws (including GDPR).


  1. Account Deactivation and Data Retention

5.1. If you resign, are dismissed, or choose to leave Deep Healthcare Services Limited, your account will be deactivated.

5.2. We will retain your personal data and compliance documents for 12 months following your departure for record-keeping, regulatory, and audit purposes.

5.3. After the 12-month retention period, your data will be permanently deleted from our systems unless required by law.


  1. Liability and Disclaimers

6.1. Deep Healthcare provides the App on an "as-is" basis and does not guarantee uninterrupted access.

6.2. We are not liable for any loss, damages, or missed shifts due to technical issues, incorrect information, or third-party actions.

6.3. Users are responsible for ensuring they adhere to their professional obligations and contractual agreements when accepting shifts through the App.


  1. Amendments to These Terms

7.1. Deep Healthcare reserves the right to modify these Terms at any time. Users will be notified of material changes through the App or via email.

7.2. Continued use of the App after modifications constitutes acceptance of the updated Terms.


  1. Contact Information

For any queries regarding these Terms, please contact:

Deep Healthcare Services Limited
📧 Email: deephealthcares@deephealthcares.com
📞 Phone: 01134034805 | 07999904672
🌐 Website: www.deephealthcares.com