Privacy Policy
Deep Healthcare Services Limited Mobile Application

Effective Date: 04/02/2025
Last Updated: 04/04/2025


  1. Introduction

1.1. Deep Healthcare Services Limited ("Deep Healthcare," "we," "our," or "us") is committed to protecting the privacy and security of personal information collected through our mobile application ("App").

1.2. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you register and use the App.

1.3. By using the App, you agree to the terms outlined in this policy. If you do not agree, please do not use the App.


  1. Information We Collect

We collect the following types of information from healthcare professionals using the App:

2.1. Personal and Professional Information:

  • Full name, contact details (phone number, email, address)
  • Date of birth and proof of eligibility to work in the UK
  • National Insurance Number and bank details (for payroll processing)
  • Professional qualifications, certifications, and work experience

2.2. Compliance Documentation:

  • Identification documents (passport, driver’s license, or other government-issued ID)
  • Right-to-work documents and background checks (e.g., DBS checks)
  • Health and immunization records (if required by law)
  • Training and competency certificates

2.3. App Usage Data:

  • Login credentials and authentication data
  • Shift preferences and selected job assignments
  • Submitted timesheets and work history
  • Device information (IP address, browser type, operating system)

  1. How We Use Your Information

We process your data for the following purposes:

  • Staff Registration & Onboarding: To verify your identity, work eligibility, and qualifications.
  • Shift Allocation & Scheduling: To provide you with available shifts and process your timesheets.
  • Compliance & Regulatory Obligations: To ensure that we comply with applicable employment, tax, and healthcare regulations.
  • Data Sharing with Partner Organizations: To facilitate job placements through partnerships with other healthcare staffing companies and Vendor Management Companies (VMS).
  • Communication & Notifications: To send work-related updates, reminders, and notifications about shift availability.
  • Security & Fraud Prevention: To protect against unauthorized access and misuse of the App.

  1. Data Sharing & Third Parties

4.1. Healthcare Staffing Partners: Your information may be shared with third-party healthcare staffing agencies for shift fulfillment and job opportunities.

4.2. Vendor Management Companies (VMS): Compliance documents (including PDF, Microsoft Word files, and photos) may be uploaded to the portals of registered VMS operating in the UK.

4.3. Regulatory Bodies & Law Enforcement: We may disclose your information if required by law, for audit purposes, or in response to legal requests.

4.4. Payroll & HR Processing: Your details may be shared with third-party payroll providers to process payments for completed shifts.

We ensure that any third parties handling your data adhere to strict confidentiality and security policies in compliance with UK Data Protection Laws, including the General Data Protection Regulation (GDPR).


  1. Data Storage & Retention

5.1. Your personal information is stored securely within the UK and is protected against unauthorized access, loss, or misuse.

5.2. If you leave Deep Healthcare (whether by resignation, dismissal, or termination), we will retain your data for 12 months for legal, audit, and compliance purposes before securely deleting it.

5.3. Certain financial and tax-related records may be retained for longer in accordance with UK employment laws.


  1. Your Rights Under UK Data Protection Laws

As a registered user of the App, you have the following rights:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Deletion: Request deletion of your personal data (subject to legal retention periods).
  • Right to Restrict Processing: Request limited use of your data under certain circumstances.
  • Right to Data Portability: Request transfer of your data to another service provider.
  • Right to Object: Object to data processing based on legitimate business interests.

If you wish to exercise any of these rights, please contact us at privacy@deephealthcares.com.


  1. Security Measures

We take appropriate technical and organizational measures to safeguard your personal data, including:

  • Encryption of sensitive data
  • Secure cloud-based storage with restricted access
  • Regular cybersecurity audits and risk assessments

Despite our efforts, no data transmission over the internet or storage system is completely secure. Users should ensure they use strong passwords and avoid sharing login credentials.


  1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or data processing practices. Users will be notified of any significant updates via the App.


  1. Contact Information

For any privacy-related inquiries, please contact us at:

Deep Healthcare Services Limited
📧 Email: privacy@deephealthcares.com
📞 Phone: 01134034805 | 07999904672
🌐 Website: www.deephealthcares.com

By registering and using the Deep Healthcare Services Limited Mobile Application, you acknowledge that you have read, understood, and agreed to this Privacy Policy.